Return & Refund Policy

We recently partnered with Route to offer an added level of peace of mind to your shopping experience with us. Route protects your package during transit so that if it is lost, stolen, or damaged your eligible to get your money back. Learn more about Route below.

More About Route Shipping Protection

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every order placed through our online store has the option to receive premium package protection and tracking services from Route. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Route Protect at checkout!

Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

Purchased Route Protect and looking to file a shipping issue online? File here

We offer multiple convenient ways to take care of you when products or shipping don’t go as planned. Click below on the category that best fits your situation.

Free returns or refunds for store credit must be initiated and received within 45 days of delivery. Free return labels are available for a refund via store credit. Store credit refunds are for merchandise only. Sale items are non-refundable. If a discount was used when purchasing merchandise, the store credit will reflect the value at which the merchandise was sold. If a free shipping promotion was used on the original order, and the merchandise being returned would disqualify the original order from free shipping eligibility, the cost of shipping the non-returned merchandise will be deducted from the store credit. Item(s) must be returned in original packaging and in good condition. If the item(s) are returned and are damaged or not in original packaging a 25% restocking fee may be deducted from the Store Credit. Store credits are issued manually by emailed code to the customer’s email address upon receiving the returned item(s). Store credit is redeemable only at wholesale.realmilkpaint.com and is redeemable for 6 months upon creation. Open or used merchandise is non-refundable or returnable. Original shipping costs are non-refundable. Please use the form below to initiate a return.

Returns or refunds for money back must be initiated and received within 45 days of delivery. An appropriate prepaid return label can be provided for the merchandise being returned OR the customer can choose their own method to return the merchandise. The cost of this prepaid return label will be deducted from the refund of the merchandise. Refunds are for merchandise only. Item(s) must be returned in original packaging and in good condition. If the item(s) are returned and are damaged or not in original packaging a 25% restocking fee may be deducted from the refund. Sale items are non-refundable. If a discount was used when purchasing merchandise, the refund will reflect the value at which the merchandise was sold. If a free shipping promotion was used on the original order, and the merchandise being returned would disqualify the original order from free shipping eligibility, the cost of shipping the non-returned merchandise will be deducted from the refund. Open or used merchandise is non-refundable or returnable. Original shipping costs are non-refundable.

When your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as notify you of the approval or rejection of your refund. If the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment the following Wednesday. Allow for two business days for refunds to process and arrive in your banking account. Real Milk Paint Co is not responsible for items lost or damaged during return shipping. Original and return shipping costs are non-refundable. For packages with a product valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance through the carrier. Please use the form below to initiate a return.

Return shipments can be addressed to:
Real Milk Paint Co.
126 Commerce Drive
Hohenwald, Tennessee 38462 USA

Questions, comments, or concerns? Please email use the form below to initiate the return process.

If you purchased Route Protect at checkout, you can file a claim with them and they will guide you through resolving the issue and likely offer a full replacement or refund on your package. To file a claim with Route, click here.

If you did not purchase Route Protect, please take a photo of the damaged package and/or product. Include this photo in the form below.

If you purchased Route Protect at checkout, you can file a claim with them and they will guide you through resolving the issue and likely offer a full replacement or refund on your package. To file a claim with Route, click here.

If you did not purchase Route Protect at checkout and your package is unfortunately stolen after delivery you may be eligible for a replacement of the package. For eligibility to be considered a police report must be filed by the customer and a copy of the report sent to [email protected]. After the incident and the police report have been reviewed a replacement package may be sent. The shipping costs of a replacement package will be the responsibility of the customer. A signature will be required for the delivery of the replacement package. The Real Milk Paint Co is not responsible for stolen packages.

Exchanges are not accepted. We recommend placing a new order with the items desired and if the merchandise is unopened or unused, initiate a return for the unwanted items by using the form below or reach out directly to [email protected].

Return/Refund Request Form

Complete this form to request a return and or refund with us.

Return/Refund Request Form
Have the product(s) you would like to return/refunded for been used or opened by you?

Unfortunately, we do not accept returns on products that have been opened or used as outlined in our return and refund policy above.

If you would like to continue requesting a return or refund, you can do so below. Please note, however, that no guarantee can be made if your return/refund request will be granted.

Return Details

The first name of the person whom the order was placed under.
The last name of the person whom the order was placed under.
This is the six-digit number that is on your order invoice and emails. Typically this number starts with 2-
What is the best email to contact you by?
What is the best phone number to reach you at?
Reason For Return

Maximum file size: 5.12MB

Upload an image of the package and/or product if applicable.
What return method would you prefer?
How would you like to proceed?